Re: Yelp

[Calum Benson <Calum Benson Sun COM>]

On Tue, 2004-02-03 at 15:10, Eugene O'Connor wrote:

> I think displaying index terms is as important as searching. As a user,
> this is always the first place I look. If I cannot find what I want in
> the index, I use the search. Does Calum have any insight to how users
> use these features?

I don't have any figures handy, but my observation has usually been that
provided it's fast enough, people will try a search before they look for
an index.  I've even seen people automatically switch away from the page
content to do a search without realising that the context-sensitivity
had actually pulled up the correct help page for them in the first place
:)

Cheeri,
Calum.

-- 
CALUM BENSON, Usability Engineer       Sun Microsystems Ireland
mailto:calum benson sun com            Java Desktop System Group
http://ie.sun.com                      +353 1 819 9771

Any opinions are personal and not necessarily those of Sun Microsystems