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gnomeweb-wml r6317 - trunk/www.gnome.org/projects/chronojump/print

Author: xaviblas
Date: Wed Sep 17 12:34:16 2008
New Revision: 6317
URL: http://svn.gnome.org/viewvc/gnomeweb-wml?rev=6317&view=rev

Log:
added missing print/problems.html


Added:
   trunk/www.gnome.org/projects/chronojump/print/problems.html

Added: trunk/www.gnome.org/projects/chronojump/print/problems.html
==============================================================================
--- (empty file)
+++ trunk/www.gnome.org/projects/chronojump/print/problems.html	Wed Sep 17 12:34:16 2008
@@ -0,0 +1,151 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
+"http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd";>
+
+<html xmlns="http://www.w3.org/1999/xhtml"; xml:lang="en" lang="es   ">
+
+			  <head>
+			  	<meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
+		<title>ChronoJump - free software for jump, run, reaction time and pulse timetracking</title>
+		<style type="text/css">
+			@import url(style.css);
+		</style>
+		</head>
+
+		<body id="page-main" class="with-sidebar">
+		<h4 id="top">
+Problems - What do to do if Chronojump or Chronopic don't work
+</h4>
+
+<b>IMPORTANT:</b>
+<br>If you experience any problem with Chronojump software, you need to check if your installed version is last Chronojump version. Maybe the problem you found is corrected on that version. We will not help to users who have'nt updated the software. Last version is: <b>0.7.5</b>, released on: August-1-2008. <a href="#know_version">Know your version</a>.
+
+
+<ol>
+<li><a href="#no_start">Chronojump wont start</a>
+<li><a href="#no_chronopic">Chronopic don't work</a>
+<li><a href="#know_version">Know your Chonojump installed version</a>
+<li><a href="#check_port">Check Chronopic port in MyPC</a>
+<li><a href="#force_port_com1_com2">Force port to COM1 or COM2</a>
+</ol>
+
+<h5 id="no_start">Chronojump won't start</h5>
+
+Different things can happen here, maybe installation haven't finished, maybe database was not created completely, maybe is there any problem with the paths, maybe Mono program was deleted, or maybe there's any security problem with your antivirus or operating system. 
+<br>Please <b>follow the path shown on <a href="http://www.gnome.org/projects/chronojump/images/chronojump_no_start_en.png";>Chronojump Won't start Flow Chart</a></b>, and <b>write down</b> what it worked for you. Here there's help on the actions of the flow chart:
+<p>
+
+<DT>Know your Chronojump installed version</DT>
+<DD>See <a href="#know_version">Know your Chonojump installed version</a></DD>
+
+<DT>Execute Chronojump-mini</DT>
+<DD>On Windows Start Menu, inside Chronojump folder, you will have a entry for Chronojump-mini. Click on it.</DD>
+
+<DT>Execute Chronojump-mini.bat</DT>
+<DD>Navigate to Chronojump folder (maybe at <tt>C:\Program Files\Chronojump\chronojump-0.7.5\windows</tt>) and double click on chronojump-mini software.</DD>
+
+<DT>Execute Mono Command Prompt</DT>
+<DD>On Windows Start Menu, inside "Mono x.y for Windows" folder, you will have an entry caled: "Mono-x.y Command Prompt". Click on it.</DD>
+
+<DT>On Mono Command Prompt, go to Chronojump folder\data</DT>
+<DD>This is the most complicated operation. 
+<br>If Chronojump is installed at <tt>C:\Program Files\Chronojump\chronojump-0.7.5</tt>, then do:
+<br>write "<tt>cd C:\</tt>" and press ENTER. You should see "<tt>C:\></tt>"
+<br>write "<tt>cd Program Files\Chronojump\chronojump-0.7.5\data</tt>" and press ENTER. You should see "<tt>C:\Program Files\Chronojump\chronojump-0.7.5\data></tt>"</DD>
+
+<DT>mono chronojump.prg</DT>
+<DD>Write "<tt>mono chronojump.prg</tt>" and press ENTER</DD>
+
+<DT>mono chronojump_mini.prg</DT>
+<DD>Write "<tt>mono chronojump_mini.prg</tt>" and press ENTER</DD>
+
+<DT>Delete database</DT>
+<DD>Do this if you have not valuable data in database (you have'nt started to use Chronojump seriously).
+<br>If Chronojump was installed where specified above, then delete file: <tt>C:\Program Files\Chronojump\database\chronojump.db</tt></DD>
+
+<DT>Write developer</DT>
+<DD>Write an email to <img align="absmiddle" src="http://www.gnome.org/projects/chronojump/images/xaviblas-correo.png";>, and include your operating system, information about the flow chart result, the path (A, B, C, D, E, F) you followed on the chart, and the first and last (sorted by date) files in logs folder: <tt>C:\Program Files\Chronojump\database\logs</tt>. Thanks, your help is appreciated.</DD>
+</DD>
+
+<p align="right"><a href="#top">Up</a></p>
+
+
+<h5 id="no_chronopic">Chronopic don't work</h5>
+
+Notice first that once Chronopic is connected, <b>you need to create or open a session and create or add persons in order to start doing tests</b>.
+<br>
+<br>Please <b>follow the path shown on <a href="http://www.gnome.org/projects/chronojump/images/chronopic_no_work_en.png";>Chronopic don't work solving Flow Chart</a></b>, and <b>write down</b> what it worked for you. Here there's help on the actions of the flow chart:
+<p>
+
+<DT>Know your Chronojump installed version</DT>
+<DD>See <a href="#know_version">Know your Chonojump installed version</a></DD>
+
+<DT>Disconnect attached hardware</DT>
+<DD>Please, disconnect any contact platform or other hardware that's connected to the Chronopic.
+<br>Have only one connection: Chronopic to the computer using the USB cable.</DD>
+
+<DT>Check lights</DT>
+<DD>Check that light named D1 brights all the time except when Chronopic TEST button is pressed.</DD>
+
+<DT>Write developer asking new Chronopic</DT>
+<DD>Write an email to <img align="absmiddle" src="http://www.gnome.org/projects/chronojump/images/xaviblas-correo.png";>. We advertise you that all the Chronopics we have sold have been tested before.</DD>
+
+<DT>Disable antivirus</DT>
+<DD>We have documented that at least antivirus Spy-doctor interferes with Chronopic. We are sure that other's don't work properly. Please ensure no antivirus software is working while doing this tests.</DD>
+
+<DT>Check port in MyPC</DT>
+<DD>See <a href="#check_port">Check Chronopic port in MyPC</a></DD>
+
+<DT>Write new port in preferences</DT>
+<DD>On Chronojump's menu, File/Preferences, write the port you found. Eg: COM7</DD>
+
+<DT>Force port to COM1 or COM2</DT>
+<DD>See <a href="#force_port_com1_com2">Force port to COM1 or COM2</a></DD>
+
+<DT>Check it's changed</DT>
+<DD>Close all MyPC related windows. Disconnect Chronopic USB cable, wait two seconds and reconnect again. Check using again:  <a href="#check_port">Check Chronopic port in MyPC</a> to see if detected port is now COM1 or COM2 as defined on "Force port to COM1 or COM2" above.</DD>
+
+<DT>Changes in BIOS</DT>
+<DD>Ask help to a computer related friend, on how to find if the BIOS of your computer comes with default deactivation of serial or USB-serial ports.</DD>
+
+<p align="right"><a href="#top">Up</a></p>
+
+
+<h5 id="know_version">Know your Chonojump installed version</h5>
+
+If you want to know your Chronojump installed version, you should start Chronojump and clic on "Help" and "About" on the menu.<br>
+If for any reason you cannot start Chronojump, go to installed directory (maybe <tt>C:\Program Files\Chronojump</tt>) and see what directories are inside that folder. If you have a directory called "chronojump-0.7" then "0.7" is your installed version. If you have several directories like that it means you installed different versions of the program. Your version will be the highest number.
+
+<p align="right"><a href="#top">Up</a></p>
+
+<h5 id="check_port">Check Chronopic port in MyPC</h5>
+
+Do the following:
+<ol>
+<li>Click with the right button on "MyPC" icon at desktop or Start Menu
+<li>Select "properties" (last option)
+<li>Go to Hardware
+<li>Select "administrate hardware" or "administrate dispositives" (or
+something similar in english, in spanish is "administrador de
+dispositivos"). It's first button.
+<li>Click on the '+' at left of COM & LPT ports
+<li>The portname will be what it's written like COM? on the USB-serial
+line. Eg: if it's written COM7, then you should write COM7 at Chronojump preferences.
+</ol>
+
+<p align="right"><a href="#top">Up</a></p>
+
+
+<h5 id="force_port_com1_com2">Force port to COM1 or COM2</h5>
+
+Repeat the same as <a href="#check_port">Check Chronopic port in MyPC</a>, but:
+<ol>
+<li>On the line where the port name is shown, right click and select "properties" (last option)
+<li>Port configurations
+<li>Advanced Options
+<li>Select COM1 or COM2 on the list shown on that window.
+</ol>
+If COM1 and COM2 are "used", then select unused ports below 10. If doesn't work, try to select the COM1 or COM2 (normally they are not really "used").
+
+<p align="right"><a href="#top">Up</a></p>
+</body></html>
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