[empathy: 20/55] * Restructure problems-connecting into a guide and shorten names to "prob-conn" * Update xmlns where
- From: Frederic Peters <fpeters src gnome org>
- To: svn-commits-list gnome org
- Cc:
- Subject: [empathy: 20/55] * Restructure problems-connecting into a guide and shorten names to "prob-conn" * Update xmlns where
- Date: Wed, 12 Aug 2009 16:46:12 +0000 (UTC)
commit bf2830cb6131a70e549399b38a9a6c994aff39ff
Author: Phil Bull <philbull gmail com>
Date: Fri Jun 19 23:29:06 2009 +0100
* Restructure problems-connecting into a guide and shorten names to "prob-conn" * Update xmlns where missed * Use the page type hint (topic/guide) correctly
help/C/add-contact.page | 2 +-
help/C/change-status.page | 2 +-
help/C/prob-conn-acctdisabled.page | 52 ++++++++++++++++
help/C/prob-conn-auth.page | 51 ++++++++++++++++
help/C/prob-conn-neterror.page | 62 ++++++++++++++++++++
help/C/prob-conn.page | 38 ++++++++++++
help/C/problems-connecting.page | 113 ------------------------------------
help/C/send-file.page | 2 +-
help/C/send-message.page | 2 +-
9 files changed, 207 insertions(+), 117 deletions(-)
---
diff --git a/help/C/add-contact.page b/help/C/add-contact.page
index 38b05f7..767ac79 100644
--- a/help/C/add-contact.page
+++ b/help/C/add-contact.page
@@ -1,5 +1,5 @@
<page xmlns="http://projectmallard.org/1.0/"
- type="guide"
+ type="topic"
id="add_contact">
<info>
diff --git a/help/C/change-status.page b/help/C/change-status.page
index e3b9e11..27af183 100644
--- a/help/C/change-status.page
+++ b/help/C/change-status.page
@@ -1,5 +1,5 @@
<page xmlns="http://projectmallard.org/1.0/"
- type="guide"
+ type="topic"
id="change-status">
<info>
diff --git a/help/C/prob-conn-acctdisabled.page b/help/C/prob-conn-acctdisabled.page
new file mode 100644
index 0000000..0898ad9
--- /dev/null
+++ b/help/C/prob-conn-acctdisabled.page
@@ -0,0 +1,52 @@
+<page xmlns="http://projectmallard.org/1.0/"
+ type="topic"
+ id="prob-conn-acctdisabled">
+
+ <info>
+ <link type="guide" xref="prob-conn"/>
+ <desc>
+ The instant messaging account that you want to use is not enabled in
+ the list of accounts.
+ </desc>
+ <revision version="3.0" date="2009-06-17" status="stub"/>
+ <credit type="author">
+ <name>Phil Bull</name>
+ <email>philbull gmail com</email>
+ </credit>
+ <copyright>
+ <year>2009</year>
+ <name>GNOME Documentation Project</name>
+ </copyright>
+ <license>Creative Commons Share Alike</license>
+ <include href="legal.xml" xmlns="http://www.w3.org/2001/XInclude" />
+ </info>
+
+<title>My account is not enabled</title>
+
+<p>
+If the instant messaging account that you want to use is not enabled in the
+drop-down account list when you try to start a new conversation or join a
+chat, your account details may not be correct.
+</p>
+
+<list>
+<item>
+ <p>
+ Click <guiseq><gui>Edit</gui><gui>Accounts</gui></guiseq> and make sure
+ that the <gui>Enabled</gui> checkbox is checked.
+ </p>
+</item>
+<item>
+ <p>
+ Make sure that your username and password are correct.
+ </p>
+</item>
+<item>
+ <p>
+ Expand the <gui>Advanced</gui> section of the <app>Accounts</app>
+ window and make sure that all of the server settings are correct.
+ </p>
+</item>
+</list>
+
+</page>
diff --git a/help/C/prob-conn-auth.page b/help/C/prob-conn-auth.page
new file mode 100644
index 0000000..8da582b
--- /dev/null
+++ b/help/C/prob-conn-auth.page
@@ -0,0 +1,51 @@
+<page xmlns="http://projectmallard.org/1.0/"
+ type="topic"
+ id="prob-conn-auth">
+
+ <info>
+ <link type="guide" xref="prob-conn"/>
+ <desc>
+ An error message appears in the main window saying that
+ <gui>Authentication failed</gui>.
+ </desc>
+ <revision version="3.0" date="2009-06-17" status="stub"/>
+ <credit type="author">
+ <name>Phil Bull</name>
+ <email>philbull gmail com</email>
+ </credit>
+ <copyright>
+ <year>2009</year>
+ <name>GNOME Documentation Project</name>
+ </copyright>
+ <license>Creative Commons Share Alike</license>
+ <include href="legal.xml" xmlns="http://www.w3.org/2001/XInclude" />
+ </info>
+
+<title>I get a message that says "Authentication failed"</title>
+
+<p>
+If you try to connect and an error message appears in the main Empathy
+window saying that <gui>Authentication failed</gui>, your instant messaging
+service is not allowing you to connect because it does not recognize your
+username or password for some reason.
+</p>
+
+<list>
+<item>
+ <p>
+ Make sure that you have registered for an account with the service you
+ are trying to connect to. If you do not have an account, most services
+ will not allow you to connect.
+ </p>
+</item>
+<item>
+ <p>
+ Click the <gui>Edit Account</gui> button in the error message. Type
+ your username and password again to make sure that they are correct.
+ Uncheck the <gui>Enabled</gui> box next to the name of your account and
+ then check it again to try to connect to the service again.
+ </p>
+</item>
+</list>
+
+</page>
diff --git a/help/C/prob-conn-neterror.page b/help/C/prob-conn-neterror.page
new file mode 100644
index 0000000..291d80c
--- /dev/null
+++ b/help/C/prob-conn-neterror.page
@@ -0,0 +1,62 @@
+<page xmlns="http://projectmallard.org/1.0/"
+ type="topic"
+ id="prob-conn-neterror">
+
+ <info>
+ <link type="guide" xref="prob-conn"/>
+ <desc>
+ An error message appears in the main Empathy window which says
+ <gui>Network error</gui>.
+ </desc>
+ <revision version="3.0" date="2009-06-17" status="stub"/>
+ <credit type="author">
+ <name>Phil Bull</name>
+ <email>philbull gmail com</email>
+ </credit>
+ <copyright>
+ <year>2009</year>
+ <name>GNOME Documentation Project</name>
+ </copyright>
+ <license>Creative Commons Share Alike</license>
+ <include href="legal.xml" xmlns="http://www.w3.org/2001/XInclude" />
+ </info>
+
+<title>I get a message that says "Network error"</title>
+
+<p>
+If you try to connect and an error message appears in the main Empathy
+window which says <gui>Network error</gui>, Empathy cannot communicate with
+the instant messaging service for some reason.
+</p>
+
+<list>
+<item>
+ <p>
+ Check that you are connected to the Internet or network.
+ </p>
+</item>
+<item>
+ <steps>
+ <item>
+ <p>
+ Click the <gui>Edit Account</gui> button in the error message.
+ </p>
+ </item>
+ <item>
+ <p>
+ Expand the <gui>Advanced</gui> section and make sure that the details
+ such as server address and port are correct. You should be able to find
+ these details from the website of the messaging service.
+ </p>
+ </item>
+ <item>
+ <p>
+ Uncheck the <gui>Enabled</gui> box next to the name of your account and
+ then check it again to try to connect to the service again.
+ </p>
+ </item>
+ </steps>
+</item>
+</list>
+
+</page>
diff --git a/help/C/prob-conn.page b/help/C/prob-conn.page
new file mode 100644
index 0000000..b165cfb
--- /dev/null
+++ b/help/C/prob-conn.page
@@ -0,0 +1,38 @@
+<page xmlns="http://projectmallard.org/1.0/"
+ type="guide"
+ id="prob-conn">
+
+<info>
+ <link type="guide" xref="index#problems"/>
+ <desc>
+ Diagnose common problems with connecting to an instant messaging service.
+ </desc>
+ <revision version="3.0" date="2009-06-17" status="stub"/>
+ <credit type="author">
+ <name>Phil Bull</name>
+ <email>philbull gmail com</email>
+ </credit>
+ <copyright>
+ <year>2009</year>
+ <name>GNOME Documentation Project</name>
+ </copyright>
+
+ <license>Creative Commons Share Alike</license>
+
+ <include href="legal.xml" xmlns="http://www.w3.org/2001/XInclude" />
+</info>
+
+<title>I have a problem connecting to an instant messaging service</title>
+
+<comment>
+ <cite date="2009-06-14"><name>Phil Bull</name></cite>
+ <p>This is a stub. We should identify the most common causes for a user not
+ being able to connect and document those.</p>
+</comment>
+
+<comment>
+ <cite date="2009-06-17"><name>Phil Bull</name></cite>
+ <p>Check whether gui tags are allowed in section titles and descs.</p>
+</comment>
+
+</page>
diff --git a/help/C/send-file.page b/help/C/send-file.page
index 13774bb..e995dad 100644
--- a/help/C/send-file.page
+++ b/help/C/send-file.page
@@ -1,5 +1,5 @@
<page xmlns="http://projectmallard.org/1.0/"
- type="guide"
+ type="topic"
id="send-file">
<info>
diff --git a/help/C/send-message.page b/help/C/send-message.page
index 79794fc..996b4be 100644
--- a/help/C/send-message.page
+++ b/help/C/send-message.page
@@ -1,5 +1,5 @@
<page xmlns="http://projectmallard.org/1.0/"
- type="guide"
+ type="topic"
id="send-message">
<info>
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