Re: [Ekiga-list] After a couple of minutes in the call, the called side can't hear us anymore

[Damien Sandras <dsandras seconix com>]

Hi,

Le jeudi 12 juin 2008 à 19:40 +0200, wonder75 a écrit :
> Hi.
> We are running an Asterisk setup in a call center.
> The Agents use SIP-softphones to connect to the Asterisk-server via
> local office LAN (no NAT). Asterisk is connected to an E1 line with a
> Digium Te122. The Agents are using Ekiga for Windows as softphone at
> the moment.
> 
> Our problem: sometimes, after being a couple of minutes into a call,
> the called party can't hear our agent anymore, the agent can hear the
> called party fine. this happens randomly in every 20th call or so, it
> doesn't happen at all for some agents.
> 
> i am puzzled where to start to search for the error? is this probably
> an Asterisk/zaptel problem or would the error rather be on the
> softphone/windows side? The microphones are still working when that
> happens, the talk-volume indicator bar is working in ekiga, but the
> called party can't hear.
> 

Try to disable echo cancellation in the preferences. I think it should
fix your issue.

There is a bug in the software echo canceler.
-- 
 _     Damien Sandras
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