Re: User Guide help

[Calum Benson <Calum Benson Sun COM>]

On 26 Mar 2006, at 12:22, Joachim Noreiko wrote:

> Absolutely.
> Sometimes there are bugs in the interface that we have
> to diplomatically gloss over in the docs.
> Sometimes they're not even bugs, they're geekery that
> the average user doesn't understand or care about, but
> that we seem to be stuck with :(

I've said it before, but I'll say it again... I'd encourage all our  
docs guys to file as many usability bugs as they can.  In the absence  
of usability testing, which none of us can do as much of as we'd  
like, docs guys are the next line of defence: if it's hard to  
document, it's probably hard to use.

(Indeed, it wouldn't be the first project I've worked on where we  
actually write the hypthetical user guide first, and use that as the  
first draft of the UI spec.)

Cheeri,
Calum.

--
CALUM BENSON, Usability Engineer       Sun Microsystems Ireland
mailto:calum benson sun com            Java Desktop System Team
http://blogs.sun.com/calum             +353 1 819 9771

Any opinions are personal and not necessarily those of Sun Microsystems