Re: Need better request tracking

[Owen Taylor <otaylor redhat com>]

Martin Baulig <martin home-of-linux org> writes:

> Maciej Stachowiak <mjs eazel com> writes:
> 
> > The number one problem I have in trying to fix this situation is that
> > there is no easy way for me to see the list of open requests for a cvs
> > account, sorted by how long the request has been open.
> 
> I don't see where your problem is, maybe you need a better mail program :-)
> 
> This is so easy:
> 
> (a) Make your mailer sort all cvsmaster mails into some special folder and
>     let it sort the mails by thread, not by subject.
> 
> (b) When you want to process request, just go to that folder and read all
>     your unread mails in it.
> 
> (c) After creating an account, send that "Done" message to cvsmaster and
>     mark the whole thread as read.
> 
> So all you have to do is to look at unread mails ....
> 
> -- 
> Please do always Cc: cvsmaster gnome org in all replies and
> quote the whole mail you're referring to. This will make it
> a lot easier for us to handle your request in a timely manner.

If multiple people are handling requests, I believe mailer tricks
are a less convenient solution than request tracker.

Much harder for things to fall through the cracks with a 
request tracker.

                                        Owen