Re: GNOME list moderator service

[Ross Golder <ross golder org>]

Thanks for your offer. We've got enough people now, and we're managing
to keep on top of the moderation queues we manage. I'll contact you
again if someone drops out, and/or we need more members.

Thanks again,

--
Ross

On Fri, 2005-02-11 at 23:52 +0000, Rui Miguel Seabra wrote:
>Hello,
>
>I can probably help a little here. I'm from Portugal, which has the same
>timezone England does, IIRC.
>
>Regards, Rui
>
>On Mon, 2005-01-31 at 14:11 +0700, Ross Golder wrote:
>>Hi,
>>
>>I'm sending this e-mail to all owners of a mailing list on
>>'mail.gnome.org'. I've been thinking of ways to improve the GNOME
>>mailman service, in particular, how to make list moderation easier for
>>list owners, and the GNOME sysadmin team.
>>
>>Currently, many of the lists are owned (or co-owned) by
>>'gnome-listadmin gnome org', which is an alias to 
>>'gnome-sysadmin gnome org'. Yes, the GNOME sysadmins also get tons of
>>mailman moderator requests every day, and a whole batch of daily
>>reminders too. I've noticed, from watching the flood of daily reminders
>>over the last few months, that the number of moderator requests for some
>>lists just keeps going up - i.e. the real list owners are failing to
>>moderate their list, so in some cases it's being left to the
>>'gnome-listadmin' co-owner (the sysadmins!). Every now and then, I spend
>>a while going through them, and have mostly managed to keep the number
>>of outstanding requests per list down to less than triple figures, but
>>as 'gnome-listadmin' is not the (co)-owner for all the lists, there are
>>possibly still some lists whose moderation queue had grown by several
>>months.
>>
>>I figured that what we need is for all of the moderator requests to be
>>directed to a small 'moderator team', a number of people in different
>>timezones whose responsibility is to respond to the moderator requests
>>each morning for their timezone. This is intended to remove the
>>moderator burden from the list owner who may already be overburdened
>>with development duties. It also acts to ensure that there is a
>>reasonable response time for genuine requests, so people don't send
>>important mail to a list only for it to be sucked into a rotting
>>moderator queue. It also means that 'gnome-listadmin' (the sysadmins)
>>can be relieved of much of the daily moderation trivia.
>>
>>So, if you would like the moderator team to moderate your list for you,
>>please set the moderator field for your list(s) to 'moderator gnome org'
>>and remove any reference to 'gnome-listadmin gnome org' from the owner
>>field. I would propose doing this step automatically, but there may be
>>some lists for which moderation might not be appropriate, and/or some
>>list admins might prefer to moderate their own lists. Please also send a
>>brief note to 'moderator gnome org' so that I can maintain a 'list of
>>moderated lists' and so I can set a moderator password for your list,
>>which will be known to the moderator team.
>>
>>Currently, the moderator team is just me, so moderation requests will be
>>dealt with once a day (most days anyway), until I can find more
>>volunteers. If you, or anyone you know can spare a few minutes a day to
>>deal with a few moderation requests, please contact me. People in
>>uncommon timezones would be ideal ;)
>>
>>For more details on this hare-brained scheme, this e-mail was based on a
>>similar one I sent earlier to gnome-infrastructure:
>>
>>http://mail.gnome.org/archives/gnome-infrastructure/2005-January/msg00015.html
>>
>>Regards,
>>
>>--
>>Ross
>>
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