[also CC'ing the bugsquad] hi fernando, Am Dienstag, den 28.11.2006, 02:51 +0200 schrieb Fernando Herrera: > So the hot question: what's expected on 2.17 regarding bug-buddy?. > > 1) Some polishing of the new UI > 2) When no debug symbols are present, dump the crash information into > a minidump file and send it to a debug server to create a rich > backtrace of the proccess and send it back to bugzilla > 3) Implement that debug server code to collect debug info from most > common distributions (at least Fedora Core, Debian and OpenSuSE) and > to enrich incoming minidumps are there any plans to start working on a framework to make bug-buddy display feedback provided by bugzilla.gnome.org? when ubuntu 6.10 and fedora core 6 were released, we had about 4000 bug reports a week. this wasn't fun anymore, but hard work - spending several hours each day to triage the incoming bugs and provide feedback to the user; time that i could have spent on other GNOME things to do. the number of bugs that i have already closed this year has reached a state that i would have never expected in my wildest dreams. :-/ as the GNOME community and user base grows, we have to handle more and more reports, which either means that the bugsquad needs more volunteer triagers, or that we need more automation. the latter one should be the way to go. what will be possible by achieving this? we can reject duplicates and tell the user about this (okay - we can do this already by pretending that the user has filed the original bug report[1], but this is more a hack than a solution). we can tell the user that he is using an obsolete version, and directly reject the bug report. if every gnome bugzilla product has a boolean value providing its maintenance state, we can also tell the user that he/she should not expect fixes, as that product is currently unmaintained. we can tell the user that his issue has been fixed already and that his distribution provides an update (a result of this could be to provide a direct "update" button for each distribution). we should also take care of i18n here by having bug-buddy submit the user's LANG setting, so the feedback language could be adjusted/translated. can i expect some work on this? thanks, andre [1] http://blogs.gnome.org/view/ovitters/2006/11/12/0 -- mailto:ak-47 gmx net | failed! http://www.iomc.de/ | http://blogs.gnome.org/portal/aklapper
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