Re: [gnome-pro] Proposal for an official GNOME Support page

[Lionel Dricot <lionel dricot lanedo com>]

Hi Brian,

Thanks for your feedback. I believe that your idea is brilliant and I
would love to see such a website.

But I see some differences with the current proposal.

Our initial idea (the proposal you can read on the wiki) is:
- to help potential customers to find a consultancy
- quite simple to put in place (it is just one webpage to integrate into
gnome.org)

I see your idea more like:
- a general marketing tool
- a long term project that would need significant effort to be put in
place.


So, if I really like your idea, I believe that a simple page with a list
of company should be the first step. It would also be a good starting
point to test the collaboration between the GNOME companies. It could be
extended in the future.

What I like in your idea is that it is really good for both GNOME and
all the GNOME consultancies.

I also admit that "Support" is probably not the best term. What would
you suggest?

Lionel

Le mercredi 05 octobre 2011 à 12:39 -0500, Brian Cameron a écrit :
> Lionel:
> 
> I think this is an interesting idea.  However, I am not sure the term
> "Support" is appropriate because this has special meaning to many
> distros.  The GNOME Foundation itself is not really in a position to
> provide or endorse general support.
> 
> However, the GNOME Foundation could surely do more to make GNOME
> consultancies more visible.  Perhaps a website that is more clearly
> dedicated to promoting exciting GNOME consultancies, perhaps with case
> studies or other promotional material.  I would imagine that
> consultancy support likely augments the support customers might get
> from their distros directly, and this should probably be made clear.
> 
> I should think that The GNOME Foundation would want to make such a
> website available only if there were a serious interest from a
> reasonable number of GNOME consultancies.  Which GNOME consultancies
> are interested and have material ready to provide to make such a
> website happen?  We would want the website to make GNOME look good,
> so perhaps a mock-up would be a good next step.
> 
> Such a website also has marketing implications.  I think this idea
> and a mock-up should be brought up on the marketing-list.  The GNOME
> Foundation is currently reworking the Friends of GNOME page with the
> idea of adding more opportunities for logo placement for sponsors.  So,
> if we are thinking about adding more kinds of logo or brand placement
> on the GNOME websites, I think we should probably discuss these ideas
> together as well and integrate any feedback.
> 
> While putting this on the Wiki would make updating it easy, it might
> be better to integrate such a page more directly with www.gnome.org
> or foundation.gnome.org.  While more work, a more official website
> would likely be of greater value, and taken more seriously.  In
> general, we do need volunteers to help with updating GNOME websites, so
> it would be great if anyone from the professionals-list could help
> pitch in to make these ideas happen.
> 
> Brian
> 
> 
> On 10/ 5/11 12:16 PM, Germán Póo-Caamaño wrote:
> > On Wed, 2011-10-05 at 12:33 -0400, Shaun McCance wrote:
> >> On Wed, 2011-10-05 at 16:52 +0200, Lionel Dricot wrote:
> >>> Dear board,
> >>>
> >>> As some of you already know, I'm interested by fostering the commercial
> >>> aspect of GNOME.
> >>>
> >>> One idea to improve the situation is to create an official Support page
> >>> on the gnome.org website which list available commercial support.
> >>>
> >>> We (the professionals-list folks) came with a proposal to create and
> >>> maintain such a page:
> >>> https://live.gnome.org/GnomeSupport
> >>
> >> It's not clear to me exactly what kinds of support we're talking about.
> >> Which of the following would qualify?
> >>
> >> * We will fix bugs in the GNOME platform for you, or add features to
> >>    accommodate your needs.
> >> * We will create applications for you using the GNOME platform.
> >> * We will address specific areas (accessibility, internationalization,
> >>    documentation) in your application using GNOME technologies.
> >> * We will fix bugs in the GNOME desktop for you.
> >> * We will answer questions from your admins in large-scale rollouts
> >>    of the GNOME desktop.
> >> * We will answer questions from your users in large-scale rollouts
> >>    of the GNOME desktop.
> >
> > AFAIU, all of them, plus some others, such as training (in the stack, in
> > working with upstream, etc).
> >
> >
> >
> >
> 
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