Re: [Rhythmbox-devel] Usability report on Rhythmbox

[Charline <charline poirier canonical com>]

On 22/07/10 17:34, Peter wrote:

On Thu, Jul 22, 2010 at 3:38 PM, Charline
<charline poirier canonical com> wrote:
  

Hello,

I have just completed usability testing of Rhythmbox.  I am planning to
publish the results on CanonicalDesign.com on Tuesday.  I would like you to
read the report, if you have time, and send  me feedback or any questions
you might have.

I hope the report will be helpful.

C.
    

Hi Charline,

As an RB user this was interesting to read.

Was everything done in English? I assume so but worth stating. I was
having trouble with understanding some of the report...
  

Yes, it was conducted in English.  I fully agree with you that the report needs serious editing.  I thought I would send it along early so you can be aware of the content and I could have a chance to integrate your feedback to the final version.

Could you clarify task 1, "Download music in the library"?

I guessed you might mean "Download music *into* the library" To me
that might mean download some music file from the internet onto the
local computer hard drive. However, as written it seems to be the
other way round - "Download music which is already in the library",
which doesn't make sense to me.
  

The task was to get music from various devices (MP3 player, CD and USB key) *into*  RB. At the time of the test, there was no music in Rhythmbox.

However, from the text is sounds 

Did you mean *it* sounds?  :-)

like you mean several things
including "Copy music from a USB stick onto the local computer hard
drive", and "Copy music from an audio CD onto the local computer hard
drive". My impression is that in the report the words "download" and
"downloaded" are not being used in the sense of copy from remote
computer/server to your local computer.
  

>From their perspective, users are dealing with RB and with music and not with technology.  Thanks for pointing this, I will make it clearer in the final version.

A more important question is what did you actually tell the users to
do? Are the scripts for what the participants were told in the report?
  

I have not included the test protocol in the report.  Maybe I should.  What I did for the test is described to participants a hypothetical situation:  You just discovered RB and you want to set it up.  You have music on these devices.  Show me what you would do. 

Peter

P.S. Minor thing, you have a typo "the application needs to give users
a full understanding of waht it does" (what).
  

Thanks.

--

CHARLINE POIRIER
User Research Programme and User Experience Lead
Canonical
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London SW1P 4QP UK 

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