Re: Help articles access statistics & "Was this article helpful?"

[Jim Campbell <jwcampbell gmail com>]

On Tue, Nov 15, 2011 at 8:54 AM, José Aliste <jaliste gnome org> wrote:

Hi,

On Tue, Nov 15, 2011 at 10:47 AM, Andre Klapper <ak-47 gmx net> wrote:
> I spent the weekend attending Mozilla's "MozCamp Europe" conference and
> attended some support/documentation sessions.
>
> I was impressed by the infrastructure of support.mozilla.org:
> Page access statistics for each article (issues that are popular might
> imply required UI improvements), combined with a
> "Was this article helpful? [Yes] [No]"
> at the end of every article - if the "Yes" percentage suddenly drops it
> implies that the article is not correct anymore and needs an overhaul.
>
> I assume that GNOME does not have enough manpower to set up something
> similar for library.gnome.org, but it might be a direction to follow in
> the long run.

It depends on how do you want to get the statistics and how much
information do you want in them. There are several
sites that offer online statistics for your websites, but those are
closed-sourced and payed... but depending on the cost, maybe this is
an option? (Say, lets get statistics for one or two months to see if
we can get some useful info)

Greetings

 

 

I'm not sure how they do it, exactly, but they're able to push their weekly metrics out to a shared Google Docs spreadsheet: https://docs.google.com/spreadsheet/ccc?key=0Aibg4PvTbjUKcGlBLWEtZFhDTDJwN3ZCNXBUdTBIS0E&hl=en_US#gid=0

 

The "SUMO" platform is Django-based, and the source is available on github: https://github.com/jsocol/kitsune

 

I think this is something to look at in the future, but I am personally more focused on getting decent mallard-based help for all of GNOME's core apps at this time.

 

Jim