Re: Need better request tracking

[jrb redhat com]

Shawn T Amundson <amundson eventloop com> writes:

> On Wed, Apr 11, 2001 at 07:42:46AM +0200, Martin Baulig wrote:
> > 
> > Does this have an email interface (the one jrb showed me at guadec had an
> > email interface) ?
> 
> 
> There is one, although I haven't used it myself.  This will give
> you a good idea of what's possible:
> 
> http://www.fsck.com/projects/rt/docs/1.0/rt_mail_commands.html
> 
> Out of curiousity, what other one are you referring to?

I was looking at wreq (available at http://www.math.duke.edu/~yu/wreq/)
which our sysadmins at Red Hat use.  It seems to be a pretty ugly
collection of perl scripts that provide a mail/web front end to a
request queue.  I'm not really sure if it is better or worse then rt.
I'll try to look at it later today.

Thanks,
-Jonathan